Guarantee

    Guarantee

PRODUCT WARRANTY

We are committed to providing our customers with the best product warranty benefits.

The electric bicycle world applies the gold warranty on every sold bike

1. PRICE WARRANTY:

On each product sold - We are committed to the value of the product you choose is always the cheapest.

So we guarantee the product price for 1 month (because the price can go up and down from time to time), if more expensive than VND 500,000 compared to reputable agents, we will refund 100% of the quarter amount. customers buy and receive products

2. PRODUCT QUALITY WARRANTY:

The world of electric bicycles imports the whole electric bicycle from famous manufacturers and is strictly quality tested in Vietnam.

So every car has a product quality warranty, if you find a car is poor quality or any part is replaced with a poor quality product, we will refund 100% money to you. .

3. RECEIVE A CAR FOR 2 WEEKS:

In case you choose a product, but not satisfied, we will get your car back within 2 weeks. You pay 20% of the car value or can choose another car completely free of charge within 24 hours after buying the car.

4. 24-MONTH WARRANTY PRODUCT WARRANTY:

When customers have chosen and satisfied with the product they have purchased. The world of electric bicycles has a 24-month warranty on all products (Regardless of any fault is guaranteed, from the smallest to the largest).

5. PROMOTIONAL REGISTRATION REGIME:

After the warranty term expires, customers retain the product warranty card. In order to receive a lifetime after-sales service, if the product is slightly damaged, we get free repair and sell components without interest.

WARRANTY PROVISIONS

Warranty conditions:

  • 24 months warranty for frame.
  • 2 year warranty for motors.
  • 1 year warranty and 6 month battery replacement warranty.
  • Components and spare parts during the warranty period must have the manufacturer's warranty stamps intact. There are no signs of shaving, erasing, or tearing.
  • Damage is determined by technical error or by the manufacturer.

There is no free warranty in the following cases:

  • Spare parts and equipment damaged by accident, collision, distortion, deformation, scratch, rust ...
  • Damage caused by natural disaster, fire, using an unstable power source or due to improper transportation.
  • Arbitrarily intervene, repair devices such as controllers, motors, batteries ... without the company's permission.
  • Flooded engines, components, and equipment lead to malfunction.

Electric Bicycle World CO. LTD

Company headquarters: Số 267 Tôn Đức Thắng. Hang Powder. Dong Da, TP. Hanoi

MST: 0106775832- Department of Planning and Investment from Hanoi City, issued on February 12, 2015

Account Number 0691007988888

Account holder - Pham Ngoc Nam. Vietcombank bank

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    Payment methods

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